crvella Posted May 19, 2015 Share Posted May 19, 2015 SO.... I had to have a rant! I've been frantically testing 464 and decided to spend the extra money and order in CD's from the US, as I can't get them where I am. They finally arrived today and I was excited to get the buzz at the door, and this is what the 2000 wicks looked like when I opened the box.............. Is it just me, or is this completely our of order? They were literally just thrown into the bag like they were off cuts. The box itself turned up in impeccable condition. It had absolutely nothing to do with the courier! To even bother posting them in the first place is beyond me. Surely any self respecting individual would look at that and go 'nope that doesn't meet our standards'..... even if your standards were really low, it still wouldn't meet it, surely! I was flabbergasted, and so so so disappointed, especially after paying an extra 30% to get them delivered from OS!! Has anyone ever in their life had wicks delivered to them in this state before, or have i just been spoiled in the past? Quote Link to comment Share on other sites More sharing options...
GoldieMN Posted May 19, 2015 Share Posted May 19, 2015 My wicks have never arrived like that. If it were me, I would send a photo to the company and complain. If they want them back, they can pay shipping both ways.Keep us informed.GoldieMN Quote Link to comment Share on other sites More sharing options...
kandlekrazy Posted May 19, 2015 Share Posted May 19, 2015 I have had wicks arrive like that and from a very big reputable supplier. 2 Quote Link to comment Share on other sites More sharing options...
crvella Posted May 19, 2015 Author Share Posted May 19, 2015 I have had wicks arrive like that and from a very big reputable supplier. I actually just went and checked out the reviews on their site and it looks like other people have complained about it too........... and it looks like they've done nothing at all to fix it, which kind of tells you they don't really care too much for their clients. Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted May 19, 2015 Share Posted May 19, 2015 If I buy in bulk..Yes I have got them like that... 2 Quote Link to comment Share on other sites More sharing options...
ChrisR Posted May 19, 2015 Share Posted May 19, 2015 Yep I buy 1000's at a time and they come like that. 1 Quote Link to comment Share on other sites More sharing options...
crvella Posted May 19, 2015 Author Share Posted May 19, 2015 Yep I buy 1000's at a time and they come like that. If I buy in bulk..Yes I have got them like that... It's was 200 of 10 different sizes, so it was not really bulk I'm not sure why buying in bulk would make it acceptable to ship wicks that are of no use anyway, would you use these wicks in the state they are in? Quote Link to comment Share on other sites More sharing options...
chuck_35550 Posted May 19, 2015 Share Posted May 19, 2015 Oh yeah. The best ones are those that have been neatly bundled and kept together with a rubber band or a tie. Its so much easier to just pull a wick out of a bundle, as well as, you can see how many wicks are left and when to re-order. Just straighten em out and bundle em up, takes about 5 minutes and make sure your bag is labeled with the correct size. Now you know who not to order from again. 3 Quote Link to comment Share on other sites More sharing options...
grama Posted May 19, 2015 Share Posted May 19, 2015 (edited) I have had them arrive like that but really didn't think anything about it! It really won't effect the your wick or the way it performs. Edited May 19, 2015 by grama 3 Quote Link to comment Share on other sites More sharing options...
crvella Posted May 19, 2015 Author Share Posted May 19, 2015 Even though the wax has fallen off them, they will still burn correctly? Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted May 19, 2015 Share Posted May 19, 2015 as I said in the above post I have received them like that when I have bought in bulk because they weigh them they don't count them ..so when I got them I counted them and bundled them in bundles of 100 then put them in Ziploc bags labeled what size they are.. makes it so much easier just to pull one out.. and like they say it does not hurt them ..they do look bad but they're not hurt.. 2 Quote Link to comment Share on other sites More sharing options...
Guest OldGlory Posted May 19, 2015 Share Posted May 19, 2015 Yes I have received wicks that looked just like that from a commonly used supplier. I was pretty shocked at first but just bit the bullet and worked thru them. Never ordered those wicks from them again. Quote Link to comment Share on other sites More sharing options...
Candybee Posted May 19, 2015 Share Posted May 19, 2015 Yep. I've had several orders come that way. Wicks all bent and going every which way. I prefer to order from suppliers that bundle and bag them neatly. But yeah there is nothing wrong with the wicks. But I agree its sloppy and shows the supplier doesn't care enough to ship them neatly. 2 Quote Link to comment Share on other sites More sharing options...
crvella Posted May 19, 2015 Author Share Posted May 19, 2015 Thank you everyone for their posts. I would never had thought they would be usable in that state. Its interesting so many people have come to expect this. I've ordered direct from the manufacturers and I have ordered similar test bundles from 3 different local suppliers, and they don't come like that, so I don't really expect that they come like that from anywhere else. It's sloppy, whether people accept it or not. Wont be bothering with that supplier anymore. 1 Quote Link to comment Share on other sites More sharing options...
GoldieMN Posted May 19, 2015 Share Posted May 19, 2015 So what companies DO NOT SEND THEM looking like this? GoldieMN Quote Link to comment Share on other sites More sharing options...
crvella Posted May 19, 2015 Author Share Posted May 19, 2015 GoldieMN. I'm not in the US so I can't really comment, but I can tell you nowhere in Australia do you receive wicks in this state. The consumer simply wouldn't put up with it. Just as you wouldn't accept buying a new car with scratches and being told to take it to the cleaners and buff them out. Quote Link to comment Share on other sites More sharing options...
topofmurrayhill Posted May 19, 2015 Share Posted May 19, 2015 I too have received them that way. Smaller quantities are counted out and packaged more neatly, but that isn't unusual for larger numbers. I understand it may not make as nice of an impression, but it doesn't affect the usability of the product. 3 Quote Link to comment Share on other sites More sharing options...
Guest OldGlory Posted May 20, 2015 Share Posted May 20, 2015 The last bag of Premier wicks that was larger than 100 pieces from Aztec did NOT look like that. Quote Link to comment Share on other sites More sharing options...
GoldieMN Posted May 20, 2015 Share Posted May 20, 2015 I've only bought from Aztec. They were small quantities; straight, neatly packaged.GoldieMN Quote Link to comment Share on other sites More sharing options...
TallTayl Posted May 20, 2015 Share Posted May 20, 2015 When i buy bulk wick assemblies it comes bulk packed like that. They move around inside the carton a lot during shipment. Videos of the machine making them are fascinating. The machine feeds spooled wick through wick tabs, crimps the wick tab neck, cuts the wick and gravity gets the finished assembly into a box. Weighing wicks makes so much sense. If we had to pay the manufacturers to have them hand straightened or hand counted the cost would soon be unaffordable. 2 Quote Link to comment Share on other sites More sharing options...
crvella Posted May 20, 2015 Author Share Posted May 20, 2015 TallTayl. Fascinating or not, I paid more, for the same product, through 'said' distributor than I did through another US source. The 'other' source packed all 2000 nicely into bags of 200 and labelled them with correct sizing. Yup. weighing wicks probably makes loads of sense, and I wouldn't want to sit there and count each wick as it comes out of the machine either, but 99 out of 100 other people deliver a product that people are happy with and at the end of the day unless you are a manufacturer, which BTW can deliver wicks the same as the 99 other distributors (in a neat and tidy fashion), then you are in the business of customer service, and customers are saying this is not good enough. Gravity doesn't determine quality of customer service. Quote Link to comment Share on other sites More sharing options...
Guest OldGlory Posted May 20, 2015 Share Posted May 20, 2015 If you are certain that the bag of 100 comes neatly packaged, why not simply order them 100 at a time. You may pay $1 more per 100 but it would save the aggravation. I did that when the larger volume bags I was buying were a mess. Quote Link to comment Share on other sites More sharing options...
crvella Posted May 20, 2015 Author Share Posted May 20, 2015 (edited) What I may not have made clear is that I ordered; 2 x 100 CD 52 x 100 CD 72 x 100 CD 82 x 100 CD 102 x 100 CD 122 x 100 CD 142 x 100 CD 162 x 100 CD 182 x 100 CD 202 x 100 CD 22 (2000 wicks) So i did actually order bags of 100. Just 2 at a time. I got two bags (like the picture shown) of each size Edited May 20, 2015 by crvella Quote Link to comment Share on other sites More sharing options...
Flicker Posted May 20, 2015 Share Posted May 20, 2015 I work for Bitter Creek. Ours are always neatly packaged. I usually order by the 100 these days but even our master cases of 10K from the Mfgr look good. I am not sure what supplier does that but it just looks careless. I'm sort of OCD so getting that would make me crazy! Quote Link to comment Share on other sites More sharing options...
Guest OldGlory Posted May 20, 2015 Share Posted May 20, 2015 What I may not have made clear is that I ordered; 2 x 100 CD 52 x 100 CD 72 x 100 CD 82 x 100 CD 102 x 100 CD 122 x 100 CD 142 x 100 CD 162 x 100 CD 182 x 100 CD 202 x 100 CD 22 (2000 wicks) So i did actually order bags of 100. Just 2 at a time. I got two bags (like the picture shown) of each sizeGotcha. I misread it somewhere along the line.No excuse for the mess then. Quote Link to comment Share on other sites More sharing options...
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