ebarnes Posted July 26, 2006 Share Posted July 26, 2006 Were these really complaints?1. Customer bought 2 candles, Jam Me Crazy & Cotton Clean. Cotton Clean was lighter than Jam Me Crazy. I explained that it was just a lighter scent. It threw well just not as strong as the other.2. Regular customer, she has purchased about 7-8 candles from me. She asked if she could have some for free, I told her no but I appreciate her business. I sold her a 16oz Jar for $8.00. Gave her the candle the week before the 4th of July, she paid me yesterday. I asked her 2-3 times over a period of 3 weeks for the $8.00. She finally gave it me & told me to leave her alone. She then complained "This candle is not as strong as the Strawberry, can I have some money back" "The candle burns to fast (1/4 MP) can I have some money back?"How do you handle???? I blame myself for selling on credit to friends. 2 complaints in one year, not bad. Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted July 26, 2006 Share Posted July 26, 2006 Thank them for thier business and tell them to look elsewhere for their candles next time. I would not give free candles to pacify the crazies. Quote Link to comment Share on other sites More sharing options...
CathyinME Posted July 26, 2006 Share Posted July 26, 2006 Sounds to me like she wants candles but doesn't want to pay for them. Quote Link to comment Share on other sites More sharing options...
BrandNewToCandles Posted July 26, 2006 Share Posted July 26, 2006 Those are not real complaints, sounds like whining to me. "This candle is not as strong as the other one"? Well, naturally, they're totally different scents!As for some money off, you did say a 16oz jar for $8.00, right?? I think she already got her discount... Quote Link to comment Share on other sites More sharing options...
sudsnwicks Posted July 26, 2006 Share Posted July 26, 2006 As for some money off, you did say a 16oz jar for $8.00, right?? I think she already got her discount...Yeah, tell her you have already given her a discount and that the regular price for a 16 oz jar is $12. Quote Link to comment Share on other sites More sharing options...
ebarnes Posted July 26, 2006 Author Share Posted July 26, 2006 Thanks I was feeling a little discouraged. Quote Link to comment Share on other sites More sharing options...
Crying Moon Posted July 26, 2006 Share Posted July 26, 2006 I'd tell her, "Hey, at Burger King, their chicken sandwich dosen't taste like their Whopper either!" She's trying to compare apples to oranges.And what I'd say next time she wants credit...."Who do I look like, First National Bank?" :tiptoe: Quote Link to comment Share on other sites More sharing options...
Livelovebath Posted July 26, 2006 Share Posted July 26, 2006 I'd tell her, "Hey, at Burger King, their chicken sandwich dosen't taste like their Whopper either!" She's trying to compare apples to oranges.And what I'd say next time she wants credit...."Who do I look like, First National Bank?" :tiptoe:OMG I laughed sooo hard... this is soooo true... people will say anything to get free stuff... Dont give in.... she will just want more... she already had a discount... and had free no intrest financing for 3 weeks lol... thats more then enough Quote Link to comment Share on other sites More sharing options...
Daisyd'Light Posted July 26, 2006 Share Posted July 26, 2006 I agree with all of the above. 3 weeks to pay $8.00?? And THEN she wants a refund?? Do you have any wipees?? You must of had "Take advantage of me, I'm STUPID" on your forehead. Quote Link to comment Share on other sites More sharing options...
Late Night Posted July 26, 2006 Share Posted July 26, 2006 I agree with everyone above. The first clue about this person was when she stated asking for free candles. She is a whinner and will never be satisfied. Quote Link to comment Share on other sites More sharing options...
RiverStreetDesigns Posted July 26, 2006 Share Posted July 26, 2006 Legitimate problems with a product I'll do a refund or exchange.In this particular case, no dice, sorry, wouldn't get anything more from me. Quote Link to comment Share on other sites More sharing options...
Luci Posted July 26, 2006 Share Posted July 26, 2006 I agree with everybody else. Also, there is NO where around here that you can get a 16 oz candle for $8 except the Dollar Store. The grocery store even charges way more than that! Some people are going to whine no matter what. Quote Link to comment Share on other sites More sharing options...
Candlewitch Posted July 26, 2006 Share Posted July 26, 2006 Sounds like a complete jerk to me. Tell them to go buy the $20.oo candles that scent less and see how they like them for a fresh look on things. ..Then call the 1-800- number and demand money back too. Quote Link to comment Share on other sites More sharing options...
valleygrls98 Posted July 26, 2006 Share Posted July 26, 2006 yup I don't put up with stuff like that ... I don't have any customers like that Thank God but I do have people that call my work with stuff like that and we have to pacify them some people have a LOT of gull Quote Link to comment Share on other sites More sharing options...
pamperme Posted July 27, 2006 Share Posted July 27, 2006 This is why my policy is..We do not take returns based on improper burning of candle, scent throw, dislike of scent or color. Because you have NO idea how or where they burn their candle...what if she is in a Great room that is 1/2 the size of the house with very high ceilings and burns a votive..and it is not strong enough???? NOPE..not gonna exchange it..sorry...what if they buy Sweet pea..which is a Light floral scent and the scent was not strong enough..nope not gonna exchange it..now if they came and told me it was lilac in a 6x8 bathroom..that is a different story..something would be seriously wrong with my candle and I would ask for the rest of it back to test myself.Looks like they just want some free stuff..set down your policies..friend or not. Quote Link to comment Share on other sites More sharing options...
KristinesShower Posted July 27, 2006 Share Posted July 27, 2006 Agreeing with Rachel here on the policy deal. Develop a good policy and stand behind it like a brick wall. Quote Link to comment Share on other sites More sharing options...
Janelle Posted July 27, 2006 Share Posted July 27, 2006 OMG some people... it's ridiculous how some people act and think. Quote Link to comment Share on other sites More sharing options...
Meredith_D Posted July 27, 2006 Share Posted July 27, 2006 It's funny how people think that a crafter's products are not considered "real" or "legit." Try pulling that crap at a "real" store and see how far you'd get. Some people are just idiots. Quote Link to comment Share on other sites More sharing options...
realmarcha Posted July 27, 2006 Share Posted July 27, 2006 I'd tell her, "Hey, at Burger King, their chicken sandwich dosen't taste like their Whopper either!" She's trying to compare apples to oranges.And what I'd say next time she wants credit...."Who do I look like, First National Bank?" :tiptoe: :laugh2: :laugh2: You Go Crying Moon! I totally agree with you! Quote Link to comment Share on other sites More sharing options...
dahaak Posted July 30, 2006 Share Posted July 30, 2006 That was a friend?????? Quote Link to comment Share on other sites More sharing options...
Fire and Ice Posted July 31, 2006 Share Posted July 31, 2006 This is why my policy is..We do not take returns based on improper burning of candle, scent throw, dislike of scent or color. Because you have NO idea how or where they burn their candle...what if she is in a Great room that is 1/2 the size of the house with very high ceilings and burns a votive..and it is not strong enough???? NOPE..not gonna exchange it..sorry...what if they buy Sweet pea..which is a Light floral scent and the scent was not strong enough..nope not gonna exchange it..now if they came and told me it was lilac in a 6x8 bathroom..that is a different story..something would be seriously wrong with my candle and I would ask for the rest of it back to test myself.Looks like they just want some free stuff..set down your policies..friend or not.I can agree with the votive scene BUT I have a great room 1/2 the size of my house with 40 ft ceilings and MY container candles(pint mason jars) Have 1 hour to reach my nose one the second floor loft or the scents not used!that's the test by which I test my candles by. I garentee the way my candles throw! in nearly 6 years, I've replaced ONE candle! And that one because the woman failed to tell me she worked in a rubber factory for 12 years and couldn't smell ANYTHING! Quote Link to comment Share on other sites More sharing options...
Di_in_AZ Posted July 31, 2006 Share Posted July 31, 2006 I go through a similar thing, but get this--I have people who don't buy from me say this:I am going to give you a jar and the money for the wax and the FO you use so you can make me a candle I always tell them sorry I can't because this is my business and I have too many other expenses to cover and that would cost me too much if I did business that way.Then the same people (ones I work with) expect a free candle from me on their birthday. I give several women I work with a free candle on their birthdays because they buy from me constantly and get me a lot of customers through references. I feel that is my way of thanking them. Then the other people who don't buy from me feel they should be getting them on their birthday as well. I just ignore those requests.Those people are just out for freebies. I also like the requests for free samples. I tell them that Walmart doesn't usually hand out free samples of their candles and they could well afford to compared to me. Quote Link to comment Share on other sites More sharing options...
mystical_angel1219 Posted July 31, 2006 Share Posted July 31, 2006 This is my take. You tell them the complaint and credit department are handled by Helen Waite. If you want to contact her, just go to Helen Waite.LMAO!!! Quote Link to comment Share on other sites More sharing options...
Di_in_AZ Posted July 31, 2006 Share Posted July 31, 2006 LOL Quote Link to comment Share on other sites More sharing options...
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