heirloomoriginals Posted October 17, 2006 Share Posted October 17, 2006 I received my first order from Jackel yesterday. First of all, I am very impressed with their customer service. About 1/3 of the things I ordered were either back ordered or discontinued (some of the stuff I really wanted too). So I called and they are shipping me some extra stuff free of charge (no regular price or shipping charges) and 3 extra tart warmers that i have to pay for, but only a minimal shipping charge. They also put it through as a rush order.I just wish they had correct pictures in their catalog (it was even a fall/winter 2006) and stated that some of the stuff was d/c'd.I called the main company and they were very helpful and friendly. the tart warmers are HUGE and very good quality.Steph Quote Link to comment Share on other sites More sharing options...
Chele Posted October 17, 2006 Share Posted October 17, 2006 Order online and you can see what's in inventory and what's not. We sell tons of their burners - our customers love them... and yes they are great to work with HTH,Chele Quote Link to comment Share on other sites More sharing options...
heirloomoriginals Posted October 23, 2006 Author Share Posted October 23, 2006 I was trying to order online, but it didn't let me add more than the lines that were already there. I will try again next time I order. I was amazed at the quality!Steph Quote Link to comment Share on other sites More sharing options...
ayshapooh Posted October 23, 2006 Share Posted October 23, 2006 I just recieved an order the other day and I also was impressed with the quality! Sometimes it's hard to really know what something is going to look like in person when you see a photograph and I will definately be ordering from them again soon!! I also ended up getting the "discontinued" on a few of some cute tart burner...I was bummed...I really wanted some of those black stove/oven ones and that was was discontinued Have you ever ordered from Levine and if so what do you think of theirs?Sandy~WI Quote Link to comment Share on other sites More sharing options...
smellywax Posted October 23, 2006 Share Posted October 23, 2006 I wanted to order from them too but I had read here that they don't melt tarts well because of how hot they get or lack of....is this the case with yours? Quote Link to comment Share on other sites More sharing options...
heirloomoriginals Posted October 23, 2006 Author Share Posted October 23, 2006 I haven't had any trouble melting the tarts. I use one in my small bathroom and it scents even out to my kitchen. in fact, I have one burning now (Holiday wassail from BCS) in the bathroom. I am in the computer room, which is about 15 feet away and I can smell it like it is burning in the same room.Sandy, I was going to order from Levine's because they have so many different kinds, but I thought the fancy ones would be nicer for holiday time. Eventually, I would like to carry from both companies!Steph Quote Link to comment Share on other sites More sharing options...
LynnS Posted October 24, 2006 Share Posted October 24, 2006 Smellywax,Just what I heard last year.Don't get warm enough.Was getting ready to place a order for the tart warmers because they are so pretty and not expensive.Also love the lamp shades etc. Might take another look.I have their catalog here and would like to go back through it.I feel like Levine's is higher but both companies have nice products.LynnS Quote Link to comment Share on other sites More sharing options...
grammafransfixins Posted October 25, 2006 Share Posted October 25, 2006 I have never ordered or heard of them. Do you have a link please Quote Link to comment Share on other sites More sharing options...
heirloomoriginals Posted October 25, 2006 Author Share Posted October 25, 2006 www.jackel.usSteph Quote Link to comment Share on other sites More sharing options...
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