funkymonkey66 Posted February 1, 2010 Share Posted February 1, 2010 I have read before that AH RU is not good at answering emails but this is ridiculous. I had emailed them January 1st about an oil that went rancid after just a few months of purchasing it from them. 2 weeks went by with no response and I called and left a message, now a month later forwarded the original email to the other email addresses. It's been over a month and they have not even acknowledged the issue. It was da lime in da coconut and it's a brand new full pound. It smells like burnt rubber.Really wasn't looking for anything other than to make them aware of the issue and asked how long the shelf life is for that oil so I make sure I use it before I lose it when I reordered it in the future. I would assume you get more than 3-4 months sitting on a shelf unopened so they must have sent me old stock. So whatever their loss, the economy is rough and I can live without the 5 oils I buy from them or get them somewhere else. Does anyone know of a replacement for the oil? Quote Link to comment Share on other sites More sharing options...
*Dee* Posted February 1, 2010 Share Posted February 1, 2010 i know berts has a coconut lime. Quote Link to comment Share on other sites More sharing options...
laura9259 Posted February 1, 2010 Share Posted February 1, 2010 Ya know - what is wrong with companies??? Do they think they are so big that they can let their customer services go to pot! Quote Link to comment Share on other sites More sharing options...
Going2Adopt Posted February 1, 2010 Share Posted February 1, 2010 Candle Science has a good Coconut Lime and if you ordered today then I think you would get free shipping. Quote Link to comment Share on other sites More sharing options...
Jean Posted February 1, 2010 Share Posted February 1, 2010 Today is the last day for CS free shipping!! Quote Link to comment Share on other sites More sharing options...
Candybee Posted February 1, 2010 Share Posted February 1, 2010 Their coconut lime is super. Quote Link to comment Share on other sites More sharing options...
ILVCANDLES Posted February 2, 2010 Share Posted February 2, 2010 this is just my opinion but I feel the shelf life of their oils are not very long like some oils I have received from other companies. I know some scents have longer self life than others but it seems a lot of the oils from AH/RE have went bad fast. I also have da Lime in da Coconut and it smelled off after 6months. I have coconut lime from Heaven Scent that I got around the same time & it still smells good plus it smells great in candles. Quote Link to comment Share on other sites More sharing options...
andy123 Posted February 2, 2010 Share Posted February 2, 2010 AH...unfortunately their phone manners are not better...There are plenty of suppliers with excellent customer service NG, Candle Maker Store, JS and CS to name a few... Quote Link to comment Share on other sites More sharing options...
Jean Posted February 2, 2010 Share Posted February 2, 2010 AH...unfortunately their phone manners are not better...There are plenty of suppliers with excellent customer service NG, Candle Maker Store, JS and CS to name a few...And Peaks Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted February 3, 2010 Share Posted February 3, 2010 (edited) i am glad i read this...i bought a sampler of de lime and loved it..but this scared me off, to want to buy a lb...i too don't understand why it is so hard to answer emails..to me costomer service makes or breaks a business.. Edited February 3, 2010 by 8-GRAN-ONES Quote Link to comment Share on other sites More sharing options...
grama Posted February 3, 2010 Share Posted February 3, 2010 Sorry you are having problems but I have to say, I have been buying oils from them for several years and never had a problem with their customer service. Of course I am the type if I do email and don't get an answer I just call, with any supplier. They have even called me several times if there was a problem with order and I love their oils. It seems to be getting now that most of my oils are from them. Quote Link to comment Share on other sites More sharing options...
funkymonkey66 Posted February 3, 2010 Author Share Posted February 3, 2010 Do you have an alternate # that they answer? I only get a voice mail from the number on the website. Quote Link to comment Share on other sites More sharing options...
islandgirl Posted February 3, 2010 Share Posted February 3, 2010 Thanks for posting this FunkyMonkey.. I will put AH on my do not order from list.. With customer service like that, Who needs them.. GHEESH...Since AH can't take the time to reply to their current customers, they have now lost futures customers.. HELLO AH.. are you listening now.. Quote Link to comment Share on other sites More sharing options...
cybersix Posted February 3, 2010 Share Posted February 3, 2010 ghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhI ordered form them for the first time (no FOs), two days ago.. I really hope it will go smooth!! Quote Link to comment Share on other sites More sharing options...
grama Posted February 3, 2010 Share Posted February 3, 2010 No, I don't have an alternate # for them, guess I was just lucky the 1 time I had to call them, think it has only been once cause I have never really had a problem with them. Quote Link to comment Share on other sites More sharing options...
soshiegirl Posted February 3, 2010 Share Posted February 3, 2010 I found Candle Science's Coconut Lime to be identical and for a fraction of the price. Quote Link to comment Share on other sites More sharing options...
ScentedLuxuries Posted February 3, 2010 Share Posted February 3, 2010 I order from them regularly. Never had a problem and most of their oils are very good. Quote Link to comment Share on other sites More sharing options...
Sister Kya Posted February 4, 2010 Share Posted February 4, 2010 Wow, I thought it was just me.I bought an ounce sample of Copa Cabana from AH during a recent sampler sale. It was a dark, dark near purple shade and smelled like acetone OOB. I emailed and got no response.Because it was just an ounce, I let it slide. Sounds like maybe this wasn't just a one off though. Hmmmm... Quote Link to comment Share on other sites More sharing options...
TxSioux Posted February 4, 2010 Share Posted February 4, 2010 I have some fo's that are at least 5 yrs old & are still perfect, so having one turn like that would really make me mad. Then, add crappy customer service to the list & it's game on! I'd send them a final email to let them know I had no option but warn other customers of their inexcusable business standards & will also be filing a complaint w/ the BBB. It may push them to do what they should have done a long time ago, but either way, I'd never order from them again.Susan. Quote Link to comment Share on other sites More sharing options...
Common Scents Posted February 4, 2010 Share Posted February 4, 2010 Thank you for sharing! I have ONE FO that I was going to order from them to try because it was HIGHLY recommended but I will go elsewhere now. I was willing to give them a shot since I mostly get all my FOs from three places but not now. I'm super bummed because they aren't far from me! Using them for one FO could have lead to them getting more of my business...I hope they realize what crappy customer service costs them. Quote Link to comment Share on other sites More sharing options...
Karen M Posted February 7, 2010 Share Posted February 7, 2010 I have never encountered any problems with RE/AH. CS has been great and the oils have been fine. Quote Link to comment Share on other sites More sharing options...
funkymonkey66 Posted February 8, 2010 Author Share Posted February 8, 2010 Thanks, I am sure that many people have had nothing but great experiences with them otherwise they would have gone out of business a long time ago. I am simply taking my business somewhere else. So much time has gone by they really couldn't say much to change my mind anyway. Like I said maybe I didn't buy enough from them for them to give a crap.I do know I buy alot from alot of places, they did me a favor, I spend way too much on fragrances anyway, who is really going to miss 5? Quote Link to comment Share on other sites More sharing options...
CathyinME Posted February 8, 2010 Share Posted February 8, 2010 . Like I said maybe I didn't buy enough from them for them to give a crap.I do know I buy alot from alot of places, they did me a favor, I spend way too much on fragrances anyway, who is really going to miss 5?:angry2:Pretty good when they don't care about even their smallest customers:sad2:Really makes you wonder about why some companies are like this. I too take my business elsewhere, shouldn't matter if we spend $30 or $3000. Quote Link to comment Share on other sites More sharing options...
Fire and Ice Posted February 9, 2010 Share Posted February 9, 2010 Well I know lots of soapers who love them for their great oils. I DO plan on trying them. There is an excellent possiblity that your email ended up in their spam file, therefore they don't know about your problem.Before you slam a supplier on a forum, you'd be wise to exhaust ALL avenues of a resolution prior to coming in a crying foul! Is there the possiblity that the F/O is actually old than you remember? I just don't see why you come in and whine when you also say you haven't actually had their side of the story. What you've done here in this post is a very cheap shot. Quote Link to comment Share on other sites More sharing options...
Fire and Ice Posted February 9, 2010 Share Posted February 9, 2010 I have never encountered any problems with RE/AH. CS has been great and the oils have been fine.I understand this is the way most customers feel!:tiptoe: Quote Link to comment Share on other sites More sharing options...
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