fmsojka Posted May 7, 2010 Share Posted May 7, 2010 Does anyone use them? I placed an order the 27th of April, haven't received it and can't seem to get hold of anyone. I am really needing the items on the order, and will have to try to order elsewhere. I wondered if anyone knew if anything had happened to them. Quote Link to comment Share on other sites More sharing options...
Candybee Posted May 7, 2010 Share Posted May 7, 2010 I've used them many times with no problem. Have you tried calling them or are you trying to email? I would call during their biz hours. I have called them before during biz hours and always got someone to talk to. Quote Link to comment Share on other sites More sharing options...
fmsojka Posted May 9, 2010 Author Share Posted May 9, 2010 Yes, I have called during business hours, plus email. And no answer. I find nothing on their site saying they are closed. Just wondered if anyone knew anything. Not a very good way to do business:( Puts me in a bind. Quote Link to comment Share on other sites More sharing options...
Scented Posted May 9, 2010 Share Posted May 9, 2010 Well you could try to find them on Twitter and post there or look there to see if any activity is going on. They haven't updated their blog in two months so I guess keep trying to call, e-mail or try Twitter and Facebook. I honestly thought they dropped off the face of the earth, especially when googling them didn't immediately bring up their store front for me either. Quote Link to comment Share on other sites More sharing options...
fmsojka Posted May 9, 2010 Author Share Posted May 9, 2010 Really strange, for a supply business. I have used them off and on for several years, and don't ever remember any problems. If they would at least respond, so that I know what to do. I could stand to lose a lot of business, if they don't go with someone else. But I hate to have two orders out there at the same time, if they do decide to conduct business.Still haven't heard anything, it has been several days. I have left a couple of phone messages, a couple of emails, over a few days.Thanks for the help. Quote Link to comment Share on other sites More sharing options...
fmsojka Posted May 10, 2010 Author Share Posted May 10, 2010 Update on this company, so that others do not order from them.Still no response of any kind, and when I tried to leave a message on their phone today it was doing odd things. So I am thinking it might be disconnected. Quote Link to comment Share on other sites More sharing options...
LuminousBoutique Posted May 10, 2010 Share Posted May 10, 2010 weird... good luck! Quote Link to comment Share on other sites More sharing options...
Candybee Posted May 10, 2010 Share Posted May 10, 2010 Did you pay by charge? You may be able to call your CC company and cancel the payment. At any rate check to see if the payment has already been made. If not cancel it if you can.This seems to be exactly what happens when another supplier bites the dust. I wouldn't be surprised if they are closed or closing. Quote Link to comment Share on other sites More sharing options...
country bee Posted May 11, 2010 Share Posted May 11, 2010 I know they go to the soap gatherings and set up a booth,they may be on the road right now. Quote Link to comment Share on other sites More sharing options...
Candybee Posted May 11, 2010 Share Posted May 11, 2010 I know they go to the soap gatherings and set up a booth,they may be on the road right now.Then why didn't they make an announcement on their website? Customers need to know. Quote Link to comment Share on other sites More sharing options...
beesweet Posted May 12, 2010 Share Posted May 12, 2010 I ordered not too long ago and it took a few days before I received the order processing and shipping notice. I'd be more than antsy after a couple of weeks and no response from them. I get the impression that they are well on their way down and don't expect them to be around much longer. Customer service is always the first to go. Quote Link to comment Share on other sites More sharing options...
mparadise Posted May 12, 2010 Share Posted May 12, 2010 I am sorry but if they are going to be traveling a lot leaving no one in the office then they need to get a "smart"phone to take with them. I am in NO way even a medium sized company & I have one so I can get & respond to customer calls & emails in atimely manner no matter where I am. I just have my business line ring my office & cell simultaneously so if I am in I grab it on my cordless phone, if not I can get it on my cell. In this environment of connectivity, free internet in hotels, coffee shops & , heck, even some McDonald's there is no excuse for ignoring your customer's inquiries for days, or in this case, weeks. Quote Link to comment Share on other sites More sharing options...
fmsojka Posted May 12, 2010 Author Share Posted May 12, 2010 Still no repsonse. I ordered from another company, but it looks like I am going to miss sales from waiting too long on them. I just kept thinking they were behind, and the order would show up. I had ordered in plenty of time from when I needed the bottles. BummerYes, I agree, there is no excuse, and especially a supply company that people depend on. We ran in to this with another one a couple of years ago. At least once I read about it on here, I knew my order wasn't coming and ordered elsewhere.They didn't charge my card, I did check that right away when I figured out I wasn't getting the order any time soon.There was some things I was excited about trying, thats too bad. Quote Link to comment Share on other sites More sharing options...
Candybee Posted May 14, 2010 Share Posted May 14, 2010 They didn't charge my card, I did check that right away when I figured out I wasn't getting the order any time soon. If you haven't already you still need to call your CC company to cancel any payment to them. I would also send KB an email saying you decided to cancel your order and state why. Quote Link to comment Share on other sites More sharing options...
Meridith Posted May 20, 2010 Share Posted May 20, 2010 Did you ever hear from them? I clicked on their Twitter link and her last twitter was May 19th. They have a double log mold that interests me. I've never had any problems when I've ordered from them so I'm hoping they did not go OOB. Quote Link to comment Share on other sites More sharing options...
curlycoat2 Posted July 10, 2010 Share Posted July 10, 2010 Has anyone heard if Kangaroo Blue are still operating? I was interested in a soap stamp from them.I cant seem to find any information that they are not but, the website that comes up through google is odd.jo Quote Link to comment Share on other sites More sharing options...
ebcandles Posted July 26, 2010 Share Posted July 26, 2010 I placed an order on May 25th. Got a response a few days later and my husband picked up my order with no issues. What was the result of your order? Quote Link to comment Share on other sites More sharing options...
fmsojka Posted August 4, 2010 Author Share Posted August 4, 2010 I never received my order, nor heard a word from them. My CC was not charged. I would say they are out of business. Quote Link to comment Share on other sites More sharing options...
Candybee Posted August 4, 2010 Share Posted August 4, 2010 So sad. They had some good stuff and made great soap stamps. Looks like another good supplier bit the dust. Quote Link to comment Share on other sites More sharing options...
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